About Us

Alternative Service Concepts, LLC (ASC) is the alternative to traditional claims management with a specialization in customized, on-site claim units. ASC's on-site claim unit personnel are flexibly structured so that they can be on your payroll or ours.

ASC is owned, managed, and operated by life-long claim professionals. Our continued success is the result of consistently applying industry best practices by highly experienced and professional claims adjusters. Our adjusters, supervisors, and senior management have been exposed to every facet of the claims business and know what it takes to effectively reduce claim costs and save money for customers.

Some of the solutions we have created include:

• Customer is an insurance company serving the needs of a trade association and wanted to set-up an in-house operation, but didn't want to go through the hassle and time commitment of finding and customizing a risk management information system (RMIS). ASC's solution was a fully supported claim solution which allowed the customer to be operational in a shorter timeframe, compared with the year of planning and implementation normally required for an in-house solution. In addition, the customer's operation would be supported the same as an ASC office for a flat fee, rather than every request requiring a new statement of work normally required if the customer purchased or leased their own RMIS.

• Customer operated its own in-house, third party claims administrator (TPA). Their claim system was out of compliance with various EDI mandates, and there was an immediate need for operational restructuring. ASC's solution was to convert the data to CS STARS' system and staff the operation based on the latest workflow techniques. In addition, ASC staff would operate as the customers TPA staff. This not only solved the problem of replacing the old system, but the new workflows allowed the customer to eliminate two positions.

• Customer is an insurance agency which markets a customized property and casualty program for business. Marketed in seven states, ASC set-up a dedicated unit in the agency to the specifications of the insurance carrier. This resulted in better communication between all the stakeholders.

For more detailed examples on how ASC has assisted customers, visit our case studies.