Leadership

Alternative Service Concepts, LLC (ASC) is proud of its proven track record for success through effective leadership and strong corporate vision.

At ASC, we put our customers first and strive for the highest level of integrity in all aspects of service delivery and claims program management. Our leadership is responsible for creating a culture of excellence that seeks valuable employee feedback and recognizes them for exceptional performance. As a result, our customers benefit from ASC personnel who are motivated to succeed on their behalf and deliver the best service every day.

ASC’s management takes responsibility for quality control by playing an active role in our report card program.  All levels of management are involved in documenting customer requirements, assessing capabilities to meet requirements, and conducting follow-up reviews to ensure compliance. Read more about our report card program.

ASC adjusters have a minimum of five years’ experience, while claim supervisors average fifteen years and management team members average twenty-five years. This experience is strengthened by our commitment to continuing industry education. We firmly believe that professional development is fundamental to our continued success, as is the value we bring to our customers in the form of collective corporate claims knowledge.

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  Robert Bennett

  CEO

  Mr. Robert Bennett serves as Chief Executive Officer for Alternative Service Concepts, (ASC).

  During his career, Mr. Bennett has served as a multi-line field adjuster, a claims supervisor, and a major accounts adjuster. He has also served on catastrophe teams and has been responsible for formulating claims training programs, performing re-inspections, and auditing claims files. Prior to the formation of ASC in 2002, Mr. Bennett worked for fifteen years at Willis Administrative Services.

  Mr. Bennett earned a Bachelor of Arts degree from the University of North Carolina at Chapel Hill. He completed the Vale Tech Institute's course on building damage estimating and IIA courses on insurance.

  Professional designations include: Licensed Tennessee Agent, Senior Claim Law Associate (SCLA), and Chartered Property Casualty Underwriter (CPCU).
   

• 

  Glenn Backus

  Senior Vice President & Director of Sales & Marketing

  Mr. Glenn Backus currently serves as Senior Vice President and Director of Sales and Marketing for Alternative Service Concepts, (ASC). In this capacity, he has overall responsibility for development of sales and marketing strategies to ensure new business growth within targeted lines of business and territories. Mr. Backus is also responsible for building and maintaining relationships with key brokers and carriers, in addition to oversight of the sales and marketing staff. He joined ASC in 2004.

  Since 1997, Mr. Backus has been active in the insurance industry, primarily from a technology and claims aspect. Just prior to joining ASC, he was with Marsh STARS where he was instrumental in developing claims management and reporting solutions for TPAs, insurance carriers, brokers, pools, and associations. 

  Mr. Backus earned a Bachelor of Business Administration degree from West Texas State University and a Masters in Business Administration from the University of Dallas. 

  Professional designations include: Associates in Risk Management (ARM), Associates in Risk Management with a Public Entity designation (ARM-P), Associates in Claims (AIC).  

• Sharon Prosser

  COO

  Ms. Sharon Prosser currently holds the position of Chief Operations Officer in Alternative Service Concepts’, (ASC) corporate office. In this capacity, she is responsible for the overall operation of ASC’s local claims offices to identify the best methods of operation for consistency and efficiency in all locations.

  Ms. Prosser served for fifteen years with The Hartford Insurance Group and five years with CNA Insurance Company. While with Hartford, she held the positions of workers' compensation processor, claims representative, senior claims representative, claims supervisor, and office educational and training coordinator. She was consistently involved in the management and supervision of multi-line claims. While with CNA, she held the positions of claims litigation specialist for national accounts and special accounts supervisor. Prior to the formation of ASC in 2002, Ms. Prosser worked for Willis Administrative Services for seven years.

  Ms. Prosser attended Tallahassee Junior College, majoring in Business Administration and Accounting. She has completed numerous educational courses and seminars, including Legal Principles and liability courses through the American Educational Institute.

  Professional designations include: Senior Claims Law Associate (SCLA)

   

• Teela Stephens

  Senior Vice President Quality Compliance

  Ms. Teela Stephens currently holds the position of Senior Vice President Quality Compliance in Alternative Service Concepts’, (ASC) corporate office. Her responsibilities include oversight of systems, corporate insurance and claims, quality and professional standards, and carrier compliance and licensing.

  Prior to the formation of ASC in 2002, Ms. Stephens worked for Willis Administrative Services for eleven years. For the previous twenty years, she held positions as adjuster, senior adjuster, and assistant claim manager with The Hartford Insurance Group handling multi-line claims.
   
  Ms. Stephens attended Tennessee Technological University majoring in History and Secondary Education. She has participated in numerous industry-related courses covering all lines of claims management. 

  Professional designations include: Senior Claims Law Associate (SCLA).

• Carolyn Adkins

  Senior Vice President & Controller

  Ms. Carolyn Adkins currently serves as Senior Vice President and Controller for Alternative Service Concepts, (ASC). In this capacity, she oversees accounting for ASC as well as for various ASC clients. She is domiciled in the corporate office in Nashville. Prior to the formation of ASC, Ms. Adkins worked for Willis Administrative Services for three years.

  Prior to joining ASC, Ms. Adkins worked for a public accounting firm and several private organizations. She served in the tax department at Arthur Anderson and held positions with service and consulting companies in Memphis and Nashville. Ms. Adkins’ experience with these organizations encompassed all aspects of accounting.

  Ms. Adkins holds a Bachelor of Business Administration degree in Accounting from the University of Memphis.