"I wanted to reach out to you all today to express mine and ABC's gratitude for our claim adjuster. On July 12, 2018, one of my team members suffered an amputation of the left index finger. I knew that we needed to move quickly on this as the team member was enroute to the ER. This was mine and ABC's first major accident of this kind and I needed immediated response to my call.
I knew our claim adjuster was on vacation, but I also knew that she would answer my call and help me in this crisis. I reacher my claim adjuster apologizing for interrupting her on her vacation. After explaining my call, she immediately got in contact with the nurse case manager. Thanks to our claim adjuster, the nurse case manager was able to go the ER to meet my team member and has been in contact since the date of injury. If it were not for our claim adjuster being there to move quickly on this case, I think we could have gone down a different path.
ABC and myself are very grateful that our claim adjuster was able to take time from her vacation to help us with this team member accident.
" - ABC Fine Wine & Spirits