Alternative Service Concepts Appoints New Chief Operations Officer

January 11, 2016

Nashville, TN - January 11, 2016 – Alternative Service Concepts, LLC (, a national established provider of workers’ compensation and property and casualty third party claims administration services, has appointed Pam Finch to its leadership team as Chief Operations Officer. In her role, Finch will be responsible for overseeing all claim operations throughout the country.

Prior to her appointment effective January 1, 2016, Finch held various positions for nearly 14 years at Alternative Service Concepts including Claim Supervisor, Claim Manager and Assistant Vice President.  Recently she served as Vice President where she was responsible for managing a number of offices, account management and vendor relations.

"Since joining Alternative Service Concepts in 2002, Pam has been a dynamic, thought-provoking leader with a proven track record," said Glenn Backus, President. "Her experience brings a wealth of knowledge to our claims operation and client base and her customer interfacing skills will have a positive influence on the service we deliver."

Finch has 34 years of multi-line insurance experience, adjusting and supervising claims as well as management of staff across much of the country. Prior to joining Alternative Service Concepts in 2002, she held various positions at CNA and St. Paul Insurance Companies where duties included, adjustment of claims and management of employees, while meeting the specific goals and objectives of individual customers.   

ABOUT ALTERNATIVE SERVICE CONCEPTS: Headquartered in Nashville, Tennessee, Alternative Service Concepts, LLC (ASC) is an integrity-based company delivering workers’ compensation and P&C claims management expertise and customized solutions to our partners. With offices located strategically throughout the nation, ASC and its predecessors have provided workers’ compensation and property/casualty claims management services for over 35 years.  Since its inception, ASC has built a reputation for professionalism, expertise, and efficiency, consistently exceeding client expectations. For two consecutive years, ASC has been honored as a Best Places to Work in Insurance by Business Insurance magazine.  For more information, visit 

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