Arizona to Launch New Claims System 2/19/19 Requiring Interested Parties to Choose Preferred Communication Method

The Industrial Commission of Arizona’s (ICA) new claims system will allow carriers, employers, claimants and attorneys, a.k.a. "interested parties, to select a preferred communication method for claims info and communications with judges. Three communication options include, U.S. Mail to a single address (default option), electronic fax to a single fax number, and Secure File Transfer Protocol (SFTP) at a designated SFTP destination.

Interested parties will have access to "administrator accounts," allowing them to request to receive communications through the mail, via fax or using secured file transfer protocol.

When the new system goes live, the ICA will no longer address claims or judicial communications to third-party administrators. Management of third-party administrators will become the responsibility of payers, the commission said.

"Although the commission will no longer address claims and/or ALJ communications to TPAs, payers will be permitted to direct their communications to a TPA by designating the TPA's mailing address, fax number or SFTP destination," the commission said. "For example, if a carrier elects to receive communications by U.S. Mail or fax, the carrier will be able to use a TPA's mailing address or fax number in lieu of the carrier's mailing address or fax number. Payers, however, will be limited to a single preferred communication method and a single destination address, fax number or SFTP destination."

For frequently asked questions, please see the ICA’s webpage here.

Source: and the Industrial Commission of Arizona





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