Timely claim reporting is necessary for positive claim outcomes. Therefore, losses may be reported by many methods convenient for our client.
Quality Resource Management, Inc. (QRM) provides a 24/7/365 bilingual (English & Spanish) claim reporting service linked to ASC's RMIS. With QRM, claim assignments are dispatched to the ASC claim adjuster in real-time anywhere in the US. ASC offers claims reporting by phone, fax, email, and internet. As an added available benefit, QRM call services are customizable with dedicated lines and customized scripts. Calls may also be forwarded to triage services or claim adjusters, and appraisers can be dispatched to the scene of an accident.
Customized instructions can be sent to injured workers by mail, fax, email, and text, or by QRM, or through the RMIS using ASC's myHealthDoc. These instructions answer frequently asked questions by injured workers, and instructions provide necessary information to providers on treatment and billing questions.
"Over the past six years, the working relationship between the Pike County School System and ASC has proven itself to be one of the true success stories of this program."
Pike County Schools, Kentucky